Why we offer a guarantee
Many of us here at Jumpin' Jacks are parents ourselves and understand how important it is to make sure your child has a fun birthday, so we take being on time with bringing the fun to your event very seriously. So if we don't have your item(s) set up and ready to go by the start time of your event, we won't charge you a thing. That's right, it's on time or on us!
When we deliver a unit, the driver will verify the delivery was made through our app which time stamps the verification. The driver will also take a picture of the set up unit(s) which saves to your particular order and has a time stamp as well.
Are there any exceptions to the On Time Guarantee?
Guarantee is not valid:
1) An act of God. If there is an extreme circumstance such as earthquake, fire, etc. the guarantee is no longer valid.
2) Reserving within 24 hours of your event date. At this point our schedule is locked in and we will be adding you to it. When reserving with us we will give you an estimate of when we can arrive, but are guesstimating travel time, reloading, etc. based on a zip code and the set up befores zip code.