Common Questions

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Frequently Asked Questions

If you have completed all the steps you will receive an email within 5 minutes of placing your order from orders@jumpinjacks.com. You will also receive a confimation text sent to your cell phone (Sent between 10am-5pm). Sometimes with some email services (especially company emails) our confirmation email is filtered into spam.  We will send out an estimated time of delivery and pick up via text to you the day prior to your delivery date.
For Weekend Events (Friday - Sunday): We will deliver the day before and pick up the day after. There is no additional charge for this. You may also choose to have the inflatable for the whole weekend (Friday through Monday) for $75 additional. We start our deliveries at 9:00am and finish by 5:00pm. Due to the high volume of orders we receive we are unable to take requested delivery and pick up times as we will need to deliver and pick up based on the most efficient routes possible. If you are having your party at a park or public venue, please call us at 707-578-1140 to place your order.

Weekday Events (Monday-Thursday): We offer both day before delivery and same day delivery and pick up. For same day delivery and pick up rental periods are limited to 4-hours and 5:00pm is our latest scheduled pick up time. If you need it later please select an overnight rental option.

Events at Parks and Public Areas: Rentals being delivered to parks and other public venues are limited to same day delivery and pick up. Please call to place your order for these venues. An additional $100 delivery charge will be applied to these deliveries as they take a priority in our delivery and pick up schedule as well as we will need to provide the city or venue owner with additionally insured endorsement and documentation with our insurance provider.
We can set up at parks in Santa Rosa, Rohnert Park, Cotati, and Petaluma. A $100 park delivery fee will be applied to all park orders. Please call 707-578-1140 to place an order for park delivery.


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