Frequently Asked Questions | JumpinJacks.com Santa Rosa CA.

Common Questions

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Frequently Asked Questions

The set up area depends on the unit. When looking through our site and finding a Bouncer that you like, click on the "More Info" link and you will see the setup area needed for that particular item. As a good rule of thumb most Bouncers will fit in a standard two car driveway. It is your responsibility to ensure that you have adequate space for the rented equipment.

We do need a clear pathway to and from the set up location. Most smaller items (classic bouncers and small combos) need approximately 3-3.5 ft clearance to be moved through. Larger items such as obstacle courses and water slides need 4-6ft clearance to move through. Please call us if you have concerns about access to your set up location.
Unfortunately, the inflatables were not designed for rain. Even in light rain the water comes in the inflatable. The roofs are sun covers and are not designed to keep the rain out. You can cancel up to the morning of your party if there is foretasted rain for your event date. We will not deliver on rainy days due to safety. Inflatables become very slick when wet and unsafe to jump in.

We do not charge a cancellation fee due to weather and will refund any deposit or payment already made for the rental due to rain. If it starts to rain during your party there are not any refunds.
Yes, we will set up at parks in Santa Rosa, Petaluma, Rohnert Park, Cotati and Penngrove. There is a $100 delivery fee for park set ups as we need to have insurance on file with the city and the delivery and pick ups are time sensitive. Most parks do not have electricity for us to use. For those parks we have generators available to rent for $75.00 and time is limited to up to 4 hours. We will only plug our equipment into a Jumpin' Jacks generator as required by our insurance. In order to place an order for a park delivery you must place your order by phone (707-578-1140) in order for us to ensure we can accommodate your event.

If you are in a park we arrive 1/4  hour to 1 hour before your rental time starts and up to an hour after your rental time ends for pick up. When placing your order you need to plan on be at the park an hour before you party and hour after your party. Example: If your rental time is from 1 to 3 you need to be at the park by 12 and stay as late as 4.

We only deliver to parks in Santa Rosa, Rohnert Park, Cotati, Penngrove, Petaluma.




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