Frequently Asked Questions | JumpinJacks.com Santa Rosa CA.

Common Questions

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Frequently Asked Questions

A deposit of 20% is required to reserve the equipment for your event. We require a deposit as we often book up our weekends and turn away potential customers. The deposit is non-refundable unless the event is cancelled due to poor weather on the day of the event, IE: Rain or high winds. If cancellation is needed for another reason we will hold onto the deposit and allow it to be used up to 1 year after the original event date.
Please ensure that there is a clear path from the street all the way to your set up area. Most inflatables (jumps, jump/slide combo, water slides) Need 3 foot pathway & gate.  Some of the larger inflatables (jump/slide/obstacle combo) require a 4 foot pathway and gate. If you have stairs or a tiered backyard please call the office to discuss setup options. Be sure the area is clear of rocks, branchs, dog poop etc. Know where your power outlet is located. We will supply the extension cord since blowers require a certain gauge to work properly.
Yes, we will set up at parks in Santa Rosa, Petaluma, Rohnert Park, Cotati and Penngrove. There is a $35 delivery fee for park set ups as we need to have insurance on file with the city and the delivery and pick ups are time sensitive. Most parks do not have electricity for us to use. For those parks we have generators available to rent for $60.00 and time is limited to up to 4 hours. We will only plug our equipment into a Jumpin' Jacks generator as required by our insurance. In order to place an order for a park delivery you must place your order by phone (707-578-1140) in order for us to ensure we can accommodate your event.

If you are in a park we arrive 1/4  hour to 1 hour before your rental time starts and up to an hour after your rental time ends for pick up. When placing your order you need to plan on be at the park an hour before you party and hour after your party. Example: If your rental time is from 1 to 3 you need to be at the park by 12 and stay as late as 4.

We only deliver to parks in Santa Rosa, Rohnert Park, Cotati, Penngrove, Petaluma.




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