Frequently Asked Questions
Many of us here at Jumpin' Jacks have children and understand how important it is to make sure your child has a fun birthday, so we take being on time with bringing the fun to your event very seriously. We will deliver up to 4 hours before the start time of your event to make sure it is set up on time. If we do not have your unit set up ready for use by the start time of your event, you will not pay a thing.
A deposit of 20% is required to reserve the equipment for your event. We require a deposit as we often book up our weekends and turn away potential customers. The deposit is non-refundable unless the event is cancelled due to poor weather on the day of the event, IE: Rain or high winds. If cancellation is needed for another reason we will hold onto the deposit and allow it to be used up to 1 year after the original event date.
If you need to change your party time, please call us by Wednesday of the week of your party. In some cases we may not be able to change your time. It takes many hours to create each day's schedule to make sure everyone gets their equipment on time and picked up in a timely manner.
On the day of your event, if you decide you want to keep our bounce house longer than you ordered it. It is usually to late, most of the time the inflatable is going out the next day and our drivers have a schedule they need to keep.
On the day of your event, if you decide you want to keep our bounce house longer than you ordered it. It is usually to late, most of the time the inflatable is going out the next day and our drivers have a schedule they need to keep.
If you have completed all the steps you will receive an email within 5 minutes of placing your order from orders@jumpinjacks.com. Sometimes with some email services (especially company emails) our confirmation email is filtered into spam. We also receive an email letting us know you placed your order.
Jumpin Jacks offers an On Time Setup Guarantee in which we guarantee your rented items will be up and running by the start time of your event or it is on us. We call all customers the Friday before for their rental date to give an estimated delivery and pick up window in which to expect us.
If have any questions, please call us. We are still available to help.
Jumpin Jacks offers an On Time Setup Guarantee in which we guarantee your rented items will be up and running by the start time of your event or it is on us. We call all customers the Friday before for their rental date to give an estimated delivery and pick up window in which to expect us.
If have any questions, please call us. We are still available to help.
The set up area depends on the unit. When looking through our site and finding a Bouncer that you like, click on the "More Info" link and you will see the setup area needed for that particular item. As a good rule of thumb most Bouncers will fit in a standard two car driveway. It is your responsibility to ensure that you have adequate space for the rented equipment.
Please note these units way a couple hundred pounds or more. We will NOT deliver more than 5 steps. Count your steps (stairs). We will not go up/down steep paths. If there is small slope the path must be paved. If you have stairs in your yard the path is probably too steep. At arrival if the driver feels the path is too steep they will not deliver the jump to that location. You will still be responsible for the rental fee. If you can easily carry a heavy object up/down the path we can deliver our inflatable there. For our employees safety they have been instructed to refuse to deliver the inflatables to unsafe locations (using their judgement) . Before ordering the inflatable it is your responsibility to select a safe location the inflatable will be delivered to and fit in.
Unfortunately, the inflatables were not designed for rain. Even in light rain the water comes in the inflatable. The roofs are sun covers and are not designed to keep the rain out. You can cancel up to the morning of your party if there is foretasted rain for your event date. We will not deliver on rainy days due to safety. Inflatables become very slick when wet and unsafe to jump in.
We do not charge a cancellation fee due to weather and will refund any deposit or payment already made for the rental due to rain. If it starts to rain during your party there are not any refunds.
We do not charge a cancellation fee due to weather and will refund any deposit or payment already made for the rental due to rain. If it starts to rain during your party there are not any refunds.
Yes, we clean our inflatables after every use. Upon arrival to pickup your unit the driver will clean the inflatable jump before rolling it up. Please leave the inflatable bounce house plugged in and inflated for the driver, this makes their job easier and they appreciate it. It does take extra time to clean the unit after each use, but we feel your children are worth it!
Please ensure that there is a clear path from the street all the way to your set up area. Most inflatables (jumps, jump/slide combo, water slides) Need 3 foot pathway & gate. Some of the larger inflatables (jump/slide/obstacle combo) require a 4 foot pathway and gate. If you have stairs or a tiered backyard please call the office to discuss setup options. Be sure the area is clear of rocks, branchs, dog poop etc. Know where your power outlet is located. We will supply the extension cord since blowers require a certain gauge to work properly.
Upon selecting your event time you will first be asked if the delivery is time sensitive or not. This will give us the opportunity to deliver within your time constraints. Non-time sensitive means we will deliver anywhere from 4 hours before the start time of your event and up to 30 minutes before and pick up right at the end time and up to 4 hours later(most deliveries take us approximately 20-30 minutes to set up). Time sensitive $35: We will deliver anywhere from 1 hour to 30 minutes before and pickup right after to 1 hour of the end time. This is an option ideal for a customer who may have plans immediately after the party. Lastly we have exact timing $80. This option we will be there right at the start time for delivery (we will contact you in advanced with an estimated time it will take to set up your specific rental equipment) and we will be there for pick up at the specified end time of the event (and give you an estimated time of how long it will take to pick up the rented equipment).
As we deliver further away we incur more costs. The travel fee helps cover the additional cost of travel beyond our immediate delivery area. We will end up traveling to and from your location twice, so if you are 50 miles away we are actually traveling a total of 200 miles to get to your location and will have 4 hours of travel time. In order to accommodate further travel minimum orders and travel fees have been assessed accordingly.
The inflatables are designed to be set up on lawns. We can set up on most surfaces as long as we know in advance so we can bring the appropriate equipment with us. Most slides (water slides and slide only units) have to be setup on lawn or grass because they need to be staked down to avoid tipping over. The classic water slide and slip n slide can be set up on flat cement. Yes, most of our inflatables can be set up in driveways. A slight slope is not a problem. We may have to be a little creative in securing the unit. Many of our customer have parties in there front yards. You will be asked to select your set up surface upon checking out. Please select appropriately as it allows us to bring the proper equipment to set up the inflatables safely.
Yes, we will set up at parks in Santa Rosa, Petaluma, Rohnert Park, Cotati and Penngrove. There is a $35 delivery fee for park set ups as we need to have insurance on file with the city and the delivery and pick ups are time sensitive. Most parks do not have electricity for us to use. For those parks we have generators available to rent for $60.00 and time is limited to up to 4 hours. We will only plug our equipment into a Jumpin' Jacks generator as required by our insurance. In order to place an order for a park delivery you must place your order by phone (707-578-1140) in order for us to ensure we can accommodate your event.
If you are in a park we arrive 1/4 hour to 1 hour before your rental time starts and up to an hour after your rental time ends for pick up. When placing your order you need to plan on be at the park an hour before you party and hour after your party. Example: If your rental time is from 1 to 3 you need to be at the park by 12 and stay as late as 4.
We only deliver to parks in Santa Rosa, Rohnert Park, Cotati, Penngrove, Petaluma.
If you are in a park we arrive 1/4 hour to 1 hour before your rental time starts and up to an hour after your rental time ends for pick up. When placing your order you need to plan on be at the park an hour before you party and hour after your party. Example: If your rental time is from 1 to 3 you need to be at the park by 12 and stay as late as 4.
We only deliver to parks in Santa Rosa, Rohnert Park, Cotati, Penngrove, Petaluma.
Yes. Jumpin' Jacks carries a $1 million dollar general liability insurance policy, which covers you up to $1,000,000.00 in the event of injury due to Jumpin' Jacks gross negligence or malfunction of Jumpin' Jacks equipment. This statement in no way implies legal responsibility. Please read your rental agreement.
Yes and no. You may purchase our damage waiver and you are not responsible for normal wear and tear on our units with the damage waiver. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. pulling on the netting, not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We donÃôt want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.