Common Questions

Get important answers here!




Frequently Asked Questions

Q: What if I need to change my time?
If you need to change your party time, please call us by Wednesday of the week of your party. In some cases we may not be able to change your time.  It takes many hours to create each day's schedule to make sure everyone gets their equipment on time and picked up in a timely manner.

On the day of your event, if you decide you want to keep our bounce house longer than you ordered it. It is usually to late, most of the time the inflatable is going out the next day and our drivers have a schedule they need to keep.
 
 
Q: How do I know you received my order?
If you have completed all the steps you will receive an email within 5 minutes of placing your order. We also receive an email letting us know you placed your order.  If have any questions, please call us.  We are still available to help.

Q: I have stairs.  I have a steep slope:
We will NOT deliver more than 5 steps. Count your steps (stairs). We will not go up/down steep paths. If there is small slope the path must be paved. If you have stairs in your yard the path is probably too steep. At arrival if the driver feels the path is too steep they will not deliver the jump that location. You will still be responsible for the rental fee. If you can  easily carry a heavy object up/down the path we can deliver our inflatable there. For our employees safety they have been instructed to refuse to deliver the inflatables  to unsafe locations (using their judgement) .  Before ordering the inflatable it your responsiblity to select a safe location the inflatable will be delivered to and fit in.
 
Q: What about rain?
Unfortunately, the inflatables were not designed for rain. Even in light rain the water comes in the inflatable. The roofs are sun covers and are not designed to keep the rain out.

Usually we can wait until the early morning of your party to make a decision about delivering the inflatable(s) due to the weather. Jumpin' Jacks has the right to substitute an inflatable due to weather or cancel your rental. We will let you know, if we need to change the morning of your rental and what your choices are.

We do not charge a cancellation fee due to weather.
If it starts to rain during your party there are not any refunds, sorry.
 
Q: Do you clean your inflatables? How often do you clean your units?
Yes, we clean our inflatables after every use. Upon arrival to pickup your unit the driver will clean the inflatable jump before rolling it up. Please leave the inflatable bounce house plugged in and inflated for the driver, this makes their job easier and they appreciate it. It does take extra time to clean the unit after each use, but we feel your children are worth it!
 
Q: What do we need to do before you arrive? How much electricity does it use?
Please ensure that there is a clear path from the street all the way to your set up area. Most inflatables (jumps, jump/slide combo, water slides) Need 3 foot pathway & gate.  Some of the larger inflatables (jump/slide/obstacle combo) require a 4 foot pathway and gate. If you have stairs or a tiered backyard please call the office to discuss setup options. Be sure the area is clear of rocks, branchs, dog poop etc. Know where your power outlet is located. We will supply the extension cord since blowers require a certain gauge to work properly. The blower runs continuously and uses approximately 14 cents of electricity per hour.
 
Q: What time do you deliver and pick-up the jumper?
That depends on how many rentals we have that day. Generally we arrive 1/4  hour to 4 hours before the rental time begins.  We will call you a day before your event  unless it is a Sunday then 2 days before with a delivery time and pick up time. We sometimes have to arrive early (7 am) to get all the jumps out on time, but we do not charge for the extra time.. If you are in a park we arrive 1/4  hour to 1 hour before your rental time starts and up to an hour after your rental time ends for pick up. You will need to stay at the park until we arrive. If you any questions or special needs, please call us 4 days before your party so we can adjust our schedule.
 
 
Q: What is a travel fee and why is there one?
Online ordering is still new to this industry and as it evolves it  will get better.  At this time it can only display one price which is for our local area.  We are located in Santa Rosa, Ca.  We have been delivering to Sonoma and Marin counties for 10 years and it cost us more  (gas and labor) for some areas.  Before, and we still do when you call we tell you the total price for your area which includes the travel fee. Unfortunately,  the computer does understand where your party is at until the end. That were the travel fee comes in on your order.  We have posted the travel fee on the delivery rates page to make easier for you.
 
Q: What type of surface do need to set up on? Can you set up on my driveway?
The  inflatables are designed to be set up on lawns. We can set up on most surfaces as long as we know in advance so we can bring the appropriate equipment with us. Most slides (water slides and slide only units) have to be setup on lawn or grass because they need to be staked down to avoid tipping over. The classic water slide and slip n slide can be set up on flat cement. Yes, most of our inflatables can be set up in driveways. A slight slope is not a problem. We may have to be a little creative in securing the unit. Many of our customer have parties in there front yards.
 
 
Q: Do you set up in parks?
Yes, Our insurance is on file with most cities allowing us to set up in their parks. Most parks do not have electricity for us to use. For those parks we have generators available to rent for $60.00 and time is limited to up to 4 hours. We will only plug our equipment into a Jumpin' Jacks generator.

If you are in a park we arrive 1/4  hour to 1 hour before your rental time starts and up to an hour after your rental time ends for pick up. When placing your order you need to plan on be at the park an hour before you party and hour after your party. Example: If your rental time is from 1 to 3 you need to be at the park by 12 and stay as late as 4.

We only deliver to parks in Santa Rosa, Rohnert Park, Cotati, Penngrove, Petaluma
 
Q: Do you have insurance?
Yes. Jumpin' Jacks carries a $2 million dollar general liability insurance policy, which covers you up to $2,000,000.00 in the event of injury due to Jumpin' Jacks gross negligence or malfunction of Jumpin' Jacks equipment. This statement in no way implies legal responsibility. Please read your rental agreement.
 
Q: Who sets up the inflatables?
Jumpin' Jacks drivers will set up the inflatable (s).  You need to let them know where you want it, which direction you would like it to face and where your power outlet is.  They will take care of the rest and return later and take it down. 
 
Q: What are your hours of operation?
We are open seven days a week including holidays (except Thanksgiving, Christmas eve/day, New Years Eve day)
 
Q: Can I keep the jumper overnight?
As long as the equipment is in a safe location and during the warmer months we allow overnight rentals at an additional fee. To keep the unit overnight we need to know at time of your reservation. You are responsible for the equipment if it is stolen or damaged.
 
Q: What payments do you take?
Cash (please have exact change as our drivers do not carry cash), We do not accept cash for park deliveries.
Checks (if the check name and address matches the delivery address). 
Visa and Mastercard  (a 4% convenience fee will be added to your order) (if you call our office 3 days or more before your party. (Example if your party is on a Sat. or Sun. call no later than Thursday).  Drivers do not accept credit cards) . At this time we are unable to take credit cards online.
Payment is due at the time of delivery.
 
Q: Can we see a copy of your contract and safety rules?
Yes. There is a link in your receipt once you've ordered or you may contact our office.
 
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Q: What do you call the inflatable jump houses?
The first popular name was moonwalks, but now people call them bounce houses, bouncers, bouncy house, inflatables, inflatable jumps, inflatable jump houses, jump houses, jumps, jumpy house, jumpy things, party inflatable, party jumps and probably many other names that our not on this list. What ever you want to call them is fine with us.

Still have questions? Call 707-578-1140





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