Jumpin' Jacks
FAQ

Sonoma County (707) 578-1140
Marin County (415) 883-5188

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  1. How far in advance do I need to reserve one?
  2. How can I reserve one? Is there a deposit required? How can I pay for it?
  3. What if I need to change my time?
  4. How much room do I need? Can you set up indoors?
  5. Do you clean your inflatables? How often do you clean your unit?
  6. What do we need to do before you arrive? How much electricity does it use?
  7. What type of surface do need to set up on? Can you set up on my driveway?
  8. Who sets up the inflatable?
  9. Do you set up in parks?
  10. How many children can fit inside a jumper?
  11. What time do you deliver and pick-up the jumper?
  12. Do you have insurance?
  13. What about rain?
  14. What are your hours of operation?
  15. Can I keep the jumper overnight?
  16. Can I buy gift certificates?
  17. What do you call the inflatable jump houses?
  18. I have stairs. I have a steep slope:
















How far in advance do I need to reserve one?

Rentals are first come first served. At a minimum we suggested 2-4 weeks before your party date. We do accept last minute rentals, if they fit into the schedule.

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How can I reserve one? Is there a deposit required? How can I pay for it?

Reserve your inflatable by calling:
In Sonoma County (707) 578-1140.
In Marin County (415) 883-5188.
Order online 24 hours a day, 7days a week by clicking here.

We do not require a deposit.

Cash (please have exact change as our drivers do not carry cash).
Checks (if the check name and address matchs the delivery address).
Visa and Mastercard (a 4% convenience fee will be added to your order) (if you call our office 3 days or more before your party (Example if your party is on a Sat. or Sun. call no later than Thursday). Drivers do not accept credit cards.
At this time we are unable to take credit cards online.

Payment is due at the time of delivery.

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What if I need to change my time?

If you need to change your party time, please call us by Wednesday of the week of your party. In some cases we may not be able to change your time. It takes many hours to create each day's schedule to make sure everyone gets their equipment on time and picked up in a timely manner.

On the day of your event, if you decide you want to keep your bounce house longer, it is usually to late. Most of the time the inflatable is going out the next day and our drivers have a schedule they need to keep.

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How much room do I need? Can you set up indoors?

Click on the picture of the unit you desire and the space requirments (measurements) are found there.

Yes, we can set up our units indoors if the ceilings are high enough. Make sure the lights are out of the way.

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Do you clean your inflatables? How often do you clean your bounce houses?

Yes, we clean our inflatables after every use. At pickup the driver will clean the inflatable jump before rolling it up. Please leave the inflatable bounce house pluged in and inflated for the driver, this makes their job easier and they apprieciate it. It does take extra time to clean the unit after each use, but we feel your children are worth it!

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What do we need to do before you arrive? How much electricity does it use?

Make sure we have a clear pathway (36 inches for most units) to the area you want us to set up the inflatable jump house. Be sure the area is clear of rocks, branchs, dog droppings etc. Know where your power outlet is located. We will supply the extension cord since blowers require a certain gauge to work properly.

The blower runs continuously and uses approximately 14 cents of electricity per hour.

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What type of surface do need to set up on? Can you set up on my driveway?

The inflatables are designed to be set up on lawns. We can set up on most surfaces (grass, small rocks, cement, dirt (not loose)). Let us know in advance, so we can bring the appropriate equipment with us.

Most slides (water slides and slide only units) have to be setup on lawn or grass.They need to be staked down to avoid tipping over. The classic water slide and slip n slide can be set up on flat cement.

Yes, most of our inflatables can be set up in driveways. A slight slope is not a problem. We may have to be a little creative in securing the unit. Many of our customer have parties in their driveways.

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Who sets up the inflatable jump house?

A Jumpin' Jacks trained driver will set up and take down your jump house. You will need to tell the driver where you want the inflatable setup up, which way you want the front to face, and where your power outlet is. They will do the rest.

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Do you set up in parks?

Yes, our insurance is on file with most cities allowing us to set up in their parks. Most parks do not have electricity for us to use. For those parks we have generators available to rent for $55.00 and time is limited to up to 4 hours. If you would like to supply your own generator it must be 3,500 watts or greater. We charge $10 park delivery fee, waived if you rent our generator.

If you are in a park we arrive 1/4 hour to 1 hour before your rental time starts and up to an hour after your rental time ends for pick up. When placing your order you need to plan on being at the park an hour before you party and hour after your party. Example: If your rental time is from 1 to 3 you need to be at the park by 12 and stay as late as 4.

We only deliver to parks in Santa Rosa, Rohnert Park, Cotati, Penngrove, Petaluma

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How many children can fit inside a jumper?

Inflatable jumps come in different sizes, but usually if the kids are 8 years and under you can have 8 to 10 at time depending on the unit. Kids 9-12 years old you can have 6 to 8 at time depending on the unit.

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What time do you deliver and pick-up the jumper?

That depends on how many rentals we have that day. Generally we arrive 1/4 hour to 4 hours before the rental time begins.

We will call you a day before your event unless it a Sunday then 2 days before with a delivery time and pick up time.

We sometimes have to arrive early (7 am) to get all the jumps out on time, but you are not charged for the extra time. **If you are in a park we arrive 1/4 hour to 1 hour before your rental time starts and up to an hour after your rental time ends for pick up. You will need to stay at the park until we arrive. If you any questions or special needs, please call us 4 days or more before your party so we can try adjust our schedule.

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Do you have insurance?

Yes. Jumpin' Jacks carries a $1 million dollar general liability insurance policy, which covers you up to $1,000,000.00 in the event of injury due to Jumpin' Jacks gross negligence or malfunction of Jumpin' Jacks equipment. This statement in no way implies legal responsibility. Please read your rental agreement.

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What about rain?

Unfortunately, the inflatables were not designed for rain. Even in light rain the water comes in the inflatable. The roofs are sun covers and are not designed to keep the rain out.

Usually we can wait until the early morning of your party to make a decision regarding delivering the inflatable(s) due to the weather. Jumpin' Jacks has the right to substitute an inflatable due to weather or cancel your rental. We will let you know, if we need to change the morning of your rental and what your choices are.

We do not charge a cancellation fee due to weather.

If it starts to rain during your party there are not any refunds.

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What are your hours of operation?

We are open seven days a week including holidays (except Thanksgiving, Christmas eve/day, New Years eve/day)

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Can I keep the jumper overnight?

As long as the equipment is in a safe location and during the warmer months we allow overnight rentals at an additional fee. To keep the unit overnight we need to know at time of your reservation. You are responsible for the equipment if it is stolen or damaged.

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Can I buy gift certificates?

Yes, we sell gift certificates. Give us a call.

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What do you call the inflatable jump houses?

The first popular name was moonwalks, but now people call them bounce houses, bouncers, bouncy house, inflatables, inflatable jumps, inflatable jump houses, jump houses, jumps, jumpy house, jumpy things, party inflatable, party jumps and probably many other names that our not on this list. What ever you want to call them is fine with us.

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I have stairs. I have a slope:

We will NOT deliver more than 5 steps. Count your steps (stairs). We will not go up/down steep paths. If there is mild sloped path is must be paved. If you can easily carry a heavy object up/down the path we can deliver our inflatable there. If you have stairs in your yard the path is probably too steep. At arrival if the driver feels the path is too steep they will not deliver the jump that location. You will still be responsible for the rental fee. For our employees safety they have been instructed to refuse to deliver the inflatables to unsafe locations (using their judgement) . Before ordering the inflatable it your responsiblity to select a safe location the inflatable will be delivered to and fit in.

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Reserve for your party today!

order online

Jumpin' Jacks

Sonoma County
(707) 578-1140

Marin County
(415) 883-5188

 

 

 


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