Jumpin' Jacks FAQ
- How far in advance do I need to reserve one?
- How can I reserve one? Is there a deposit required? How can I pay for it?
- What if I need to change my time?
- How much room do I need? Can you set up indoors?
- Do you clean your inflatables? How often do you clean your unit?
- What do we need to do before you arrive? How much electricity does it use?
- What type of surface do need to set up on? Can you set up on my driveway?
- Who sets up the inflatable?
- Do you set up in parks?
- How many children can fit inside a jumper?
- What time do you deliver and pick-up the jumper?
- Do you have insurance?
- What about rain?
- What are your hours of operation?
- Can I keep the jumper overnight?
- Can I buy gift certificates?
How far in advance do I need to reserve one?
It is alway better to reserve early to get what you want. At a minimum we suggested 2-4 weeks before your party date. Some people order as early as 6 months in advance. When you place your order you should have your top 3 choices picked out. We will aways try to help you at the last minute as well.
How can I reserve one? Is there a deposit required? How can I pay for it?
Reserve your inflatable by calling:
In Sonoma County (707) 578-1140.
In Marin County (415) 883-5188.
We do not ask for a deposit. We do require full payment at the time of delivery.
We accept cash, visa or mastercard and sometimes checks.
What if I need to change my time?
If you need to change your party time, please call us by Wednesday of the week of your party. It takes many hours to create each day's schedule to make sure everyone gets their equipment on time and picked up in a timely manner.
On the day of your event, if you decide you want to keep our equipment longer than you ordered it. It is usually to late, most of the time the equipment is going out the next day and our drivers have a schedule they need to keep.
How much room do I need? Can you set up indoors?
Click on the picture of the unit you desire and the space requirment measurements are found there.
Yes, we can set up our units indoors if the ceilings are high enough.
Do you clean your inflatables? How often do you clean your units?
Yes, we clean our inflatables after every use. Upon arrival to pickup your unit the driver will clean the inflatable before rolling it up. Please leave the inflatable pluged in and inflated for the driver, this makes their job easier and they apprieciate it. It does take extra time to clean the unit after each use, but we feel your children are worth it!
What do we need to do before you arrive? How much electricity does it use?
Make sure we have a clear pathway (36 inches for most units) to the area you want us to set up the equipment. Be sure the area is clear of rocks, branchs, dog droppings etc. Know where your power outlet is located. We will supply the extension cord since blowers require a certain gauge to work properly.
The blower runs continuously and uses approximately 14 cents of electricity per hour.
What type of surface do need to set up on? Can you set up on my driveway?
The inflatables are designed to be set up on lawns. We can set up on most surfaces as long as we know in advance so we can bring the appropriate equipment with us.
Yes, most of our inflatables can be set up in driveways. A slight slope is not a problem. We may have to be a little creative in securing the unit. Many of our customer have parties in there front yards.
Who sets up the inflatable?
A Jumpin' Jacks trained driver will set up and take down your equipment. You will need to tell the driver where you want the unit setup up, which way you want the front to face, and where your power outlet is, and they will do the rest.
Do you set up in parks?
Yes, Our insurance is on file with most cities allowing us to set up in their parks. Most parks do not have electricity for us to use. For those parks we have generators available to rent.
How many children can fit inside a jumper?
Inflatable jumps come in different sizes, but usually if the kids are 8 years and under you can have 8 to 10 at time depending on the unit. Kids 9-12 years old you can have 6 to 8 at time depending on the unit.
What time do you deliver and pick-up the jumper?
We will call you the day before your party and let you know when to expect us to deliver and pickup the equipment.
Do you have insurance?
Yes. Jumpin' Jacks carries a $1 million dollar general liability insurance policy, which covers you up to $1,000,000.00 in the event of injury due to Jumpin' Jacks gross negligence or malfunction of Jumpin' Jacks equipment. This statement in no way implies legal responsibility. Please read your rental agreement.
What about rain?
Unfortunetly the inflatables were not designed for rain. Even in light rains the water comes in the inflatable. The roofs are sun covers and don't help much to keep the rain out. We can wait until the early morning of your party to make a decision about delivering the inflatable(s) due to the weather. We do not charge a cancellation fee due to weather. If it starts to rain during your party there are not any refunds, sorry.
What are your hours of operation?
We are open seven days a week including holidays (except Thanksgiving, Christmas eve/day, New Years eve/day)
Can I keep the jumper overnight?
As long as the equipment is in a safe location and during the warmer months we allow overnight rentals at an additional fee. To keep the unit overnight we need to know at time of your reservation. You are responsible for the equipment if it is stolen or damaged.
Can I buy gift certificates?
Yes, we sell gift certificates. Give us a call.
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