Things To Know About Your Event Rental If you’re reading this then you have ordered a rental for your event. Here are a couple of reminders to make sure everything goes smooth:

EXCLUSIVE INFLATABLE, DUNK TANK, AND GAME PROVIDER: Due to insurance safety standards required for inflatables and similar games, we will not set up our inflatables with another company offering similar or like services at the same event.

DELIVERY TIME FRAME:      

DAY BEFORE DELIVER/DAY AFTER PICKUP: We typically start our deliveries at 8:00am and continue deliveries until they are finished. Due to the high volume of orders we receive we are unable to take requested delivery and pick up times as we will need to deliver and pick up based on the most efficient routes possible. PLEASE REMEMBER TO TURN OFF YOUR SPRINKLER SYSTEM FOR OVERNIGHT RENTALS.

SAME DAY DELIVERY/PICKUP: For same day delivery/pick up we will arrive prior to the start time of your event and ensure everything is ready to go by your event start time. For pick up we may arrive as soon as the event ends or potentially a little later. There is a $50 same day delivery/pick up charge.

EVENTS AT PARKS OR PUBLIC VENUES: Rentals being delivered to parks and other public venues are limited to same day delivery and pick up. We will arrive 1-hour to 30 minutes before your event start time for set up. You must be there at delivery for us to set up. For pick up we will will arrive right at the pick up time to within 30 minutes of your event end time. a $50 Park delivery fee will be applied to all park/public venue orders.


CANCELLATION POLICY: Deposits are non refundable and guarantee your rentals for the day of your event. The 20% deposit can be applied towards another rental within 1 year of your original reservation date. For inflatables we will refund deposits in the event of rain on your event date or unsafe weather conditions (high winds). 

REFUND POLICY: Refunds are not available, in the event of cancellation prior to your event your deposit will be held on to for up to one year and can be applied to a future rental. Once delivery is made, payment is due in full and no refunds will be given.

REMAINING BALANCE: If you only paid the deposit for your rentals, the remaining balance is due at time of delivery. The remaining balance can be charged to the card on file or paid in cash at delivery. We do not accept checks except for church and school events. Please note that our drivers do not carry any change and any overpayment will be considered a tip for the drivers.

PREPARING FOR DELIVERY: Please ensure your sprinklers are turned off for the duration of your rental. Please pick up any animal waste prior to our arrival. Please do not mow the morning of your event. Mowing of the yard should take place 3 days prior otherwise the inflatable will be filled with grass trimmings.

PICKUP: We ask that you please inflate all inflatables at least 1-hour before our estimated time of arrival to allow any dew that has settle on the inflatable to dry. This also allows us to have them fall in a specific way that makes it easier for our team members to properly fold and roll the inflatables as well.


SPACE: Please measure your set up area to make sure everything will fit as we cannot be responsible if there’s not enough room for the rentals you selected. There is no refund if there is not enough room. If there is not enough room our team will let you know if there is an alternative set up location that may work, or if there is not we can check if we have a smaller inflatable available, bringing out a different unit will incur an additional charge based on what it costs us to do so.

Also make sure the pathway to the set up location is clear. We have very tight delivery schedules due to the large volume of orders.

POWER: You are responsible for ensuring that there are enough power outlets (and power) within 50 feet of your set up area. If you are renting a bounce house typically 1 regular wall outlet will do the job. If you have rented multiple inflatables we will need 1 15amp circuit per inflatable available within 50ft of the set up location of each. We will use our extension cords for the inflatables. You may use your own extension cords for concessions. If you need an extension cord just let us know and we will supply one for you. If you do not have power within 50ft of the set up location you will need to rent a generator from us.

STAKES: We drive stakes into the ground to secure most equipment. If your set up area should not or is unabled to be staked please let us know so we can bring alternative anchoring equipment. An additonal charge may be applied depending on the amount of sand bags needed (some units require approximately 1000lbs of sand bags and greatly alters how many units we can place on the trailer at a time)

SPRINKLERS: We are not responsible for any damage to sprinkler systems on the property due to stakes or staking. If you have a sprinkler system please let us know where not to stake. If your rental is overnight, please ensure your sprinklers are turned off as they will flood the jump. If they are left on and the jump is flooded a cleaning fee will be applied as we will need to fully dry the unit to ensure it does not mold.

PARKS: If your event is at a park you are responsible for ensuring that you have the proper permits for your event. Most parks require a general permit and a special use permit for inflatables, generators, etc. Verify this info with the park and make sure we are allowed to use stakes to secure the equipment into the ground. We will provide them with a certificate of insurance for the event. A $100 park delivery fee will be applied to all park deliveries. We will deliver up to 1 hour before the start time of your event and pick up no later than one hour after the end time of your event.

GENERATORS: We deliver our generator rentals filled with gas as a courtesy. You are responsible for checking the gas level every hour and adding more gas if needed.

LEAVING EQUIPMENT: Equipment cannot be left unattended. It is your responsibility to ensure the equipment is used safely and properly at all times. You will be liable for any theft or damage that occurs to the equipment if it is left unattended and your damage waiver will be void (if applicable). This also means that if your event is at a park, you cannot leave the park before we pickup the equipment.

DUNK TANK: The dunk tank needs to be delivered on a truck and trailer so the set up area must be accessible to this vehicle. It is attached to a built in dolly system and we can move it short distances. The dunk tank does drain at the set up location, so if it is in a grassy area it will be very wet a muddy after the event is over. Dunk tank participants (the ones being dunked) must be 18 years or older. We need a 6ft pathway to the set up location. This dunk tank does not collapse in anyway and can not be lifted over any obstructions. If you have any questions feel free to give us a call at 707-578-1140. Otherwise we’ll see you soon!